FAQ
Do you impose fees for assessments?
Our evaluations are provided at no cost and come with a complimentary quote that carries no obligation.
What steps should I take if I wish to utilise your services?
Subsequently, we can address your requirements, provide you with our information, and schedule a suitable time for an assessment.
What should I do in case of an urgent care need?
Emergency response scenarios are addressed promptly, with the objective of delivering care within a timeframe of less than 24 hours.
How can I make payments for your services?
An invoice will be sent to you at the conclusion of each month.
Are there any undisclosed charges?
Our pricing is clear and can be provided upon inquiry.
What is the duration of my care?
Your care will endure for as long as you desire.
Will the caregiver attend to my pets?
We acknowledge the positive impact that pets can have on our well-being. Your caregiver is able to walk your dog and provide food for your pets. Once we are aware that this is a necessity, we will make certain that you are paired with a caregiver who is willing to fulfil this role. It is important to note that some caregivers may have allergies to animals, so it is essential for us to be informed if pet care is needed.
What type of caregivers do you hire?
We take great pride in hiring caregivers who are experienced, knowledgeable, compassionate, and kind.
What options do I have if I am dissatisfied with my care package or wish to make modifications?
Our experience indicates that individuals’ care requirements frequently evolve. Consequently, we recognise the necessity for periodic reviews of care plans. This understanding drives us to conduct regular assessments and encourages the involvement of family members.
Will I have the same caregiver on a daily basis?
The frequency of visits you receive each week is a determining factor. It is uncommon for us to assign only one caregiver to a specific client, as this arrangement accommodates instances when the caregiver may be unavailable due to vacation or illness. Nevertheless, we strive to limit the number of caregivers assigned to you.
What responsibilities will my caregiver undertake?
We establish a ‘Care Plan’, which subsequently serves as the daily task list. For further information regarding the care services we offer, please Click here . Care plans are subject to regular updates, and we consistently review them to guarantee that the care provided remains suitable
What provisions are necessary for the live-in caregiver?
A live-in caregiver must have a private bedroom that includes storage for personal items, a television, and access to Wi-Fi. The caregiver typically shares meals with the client, unless the client chooses to dine alone.
How is my personal security ensured?
Each member of our team undergoes a thorough vetting process prior to commencing their employment with us. Furthermore, all personnel will be required to wear uniforms and display an identification badge upon their arrival.
What is the minimum number of hours required to provide care?
Caring Hands Home Care Ltd offers safe, effective, patient-focused, timely, efficient, and equitable care, with a minimum service duration of 4 hours.